Patio Furniture Repair
Great customer service with long warranties
As seen on Tropitone's web site at repair info, the company prides themselves in a strong warranty of their Tropitone patio furniture. On all of their chairs, they provide a 15 year warranty on the frame. Through this warranty, any structural issues, or issues with the finish in which it peels, cracks, or blisters, will be repaired by them free of charge. Fifteen years means you'll get great value and helps protect your chairs from the standard wear that occurs with any outdoor furniture.
In addition to this coverage of the Tropitone patio furniture frame, the company also has shorter warranties on the other facets of the chair. The fabrics and cushions, as well as the umbrellas and slings are protected for one year from tearing, discoloration and fading. Within three years of purchase, the company protects your vinyl straps from discoloration. And finally, within five years of your purchase, Tropitone protects your vinyl straps and lacing from breaking. In the case of damage to any of these pieces, they will provide replacements free of charge.
One warning for people purchasing their furniture, Tropitone handles their repair work through the dealers themselves. As such, when you have an issue, you will have to go back to the place you purchased your product. When buying new chairs, keep this in mind and only buy from a company you think will be around for years to come. Otherwise, you may have trouble getting your repairwork done.
Unfortunately, we haven't talked to very many people who have dealt with the company's customer service, though that seems to be a better sign than anything else. The furniture is built to last and so, it is rare that you will need to call for repairs on your patio furniture or replacement garden furniture. Still, strong customer service is something Tropitone prides themselves in and so, it should not be a concern for people using their patio furniture.
